Hosted Microsoft CRM - Features and Benefits

If it's clarity you're after then open your mind to Hosted Microsoft CRM solutions. Fast to deploy, simple to customize and easy to manage, we have the tools and capabilities your organization needs to establish a clear picture of its customers from first contact to post-sales. We know your IT resources are already stretched beyond limit, however with low set up costs, reduced overhead, flexible system design, and technology people are already familiar with, our Hosted Microsoft CRM service is the clear answer to enhancing customer relationships, while freeing up your IT department to focus on other strategic initiatives.

Low start-up costs and predictable monthly fees
Licensing options to fit your business needs
Maintenance and support around the clock
Increase software resources on demand

Managing your own CRM system can be time consuming, expensive and frustrating. With hosted Microsoft CRM the day-to-day hassles virtually disappear: Hosted partners take care of set up, maintenance and ongoing upgrades, thereby allowing you to focus on IT initiatives that spur growth. There are no major upfront investments in server licences or hardware; instead you pay only for what you use through a predictable monthly fee that includes:

Ongoing system upgrades
Maintenance and support
Backup and recovery
Security and protection

Microsoft CRM solutions work the way your existing technology works. Our experts will integrate it in to your existing systems, helping to maximize your investment in other Microsoft technologies and ensuring a holistic platform for business communication and collaboration.

A familiar interface based on Microsoft Office translates into higher adoption rates: Your staff can be up and running with little to no training. Hosted Microsoft CRM is easy to use and customize, meaning users have the tools and know-how to define and automate workflows without IT intervention.

In today’s fast-paced environment people need the tools to make real-time informed business decisions. Hosted Microsoft CRM facilitates shared intelligence and insight across your organization. With modules for sales, marketing and customer service, you’ll present coworkers with the tools to develop customized, consistent customer processes with easily measurable results designed to improve every aspect of your business. We provide support for multiple languages, multiple currencies, and across multiple time zones to accommodate the needs of your organization, as well as customers and business partners.

Business is constantly changing and you need a CRM solution that’s flexible enough to meet needs today and tomorrow. With Hosted Microsoft CRM, we can help you customize, integrate and quickly deploy a solution that fits your unique organization, but is adaptable enough to evolve with your business. In addition to choice of user interface and on-line or off-line usage, Hosted Microsoft CRM allows for the integration of third party ISV applications, such as specialized vertical solutions, giving you maximum flexibility.

Not sure if Hosted Microsoft CRM is right for you?

Ask yourself these questions:

Are you bombarded with time-consuming manual processes?
Does your company have too many islands of information on personal computers?
Are your current CRM solutions too slow?
Do you have a mountain of consumer data you don’t know what to do with?
Is your data out-of-date or inaccurate?
Are you constantly playing catch up and trying to solve other people’s problems?
Are co-workers looking for information that you don’t have?
Are customer service issues being blamed on IT?

When considering Hosted Microsoft CRM consider this:

Hosted Services or SaaS is the hottest trend in both CRM and the small and midsize business (SMB) market in general, according to Forrester Research.
Hosted Microsoft CRM reduces customer acquisition costs by allowing developers to support many customers with a single version of a product. This approach allows companies to adjust quickly without replacing infrastructure or adding IT staff.
User adoption is a major challenge, with 33% to 47% of customer management applications facing serious adoption issues, according to AMR Research. Improve your odds with software people already know.
IT professionals are turning to Hosted Services as a way to offload management of non-mission-critical applications, such as CRM, because the subscription-based pricing model controls budget costs, according to a survey of 1000 IT professionals by Forrester Research.