Hosted Microsoft CRM - Features and Benefits

If it's clarity you're after then open your mind to Hosted Microsoft CRM solutions; the tools and capabilities you need to easily generate and maintain a clear picture of your customers from first contact to purchase and post-sales. With Low set-up costs, lower IT overhead, flexible system design, and technology you're already familiar with, Hosted Microsoft CRM service is the clear answer to enhancing your customer relationships.

Low start-up costs and predictable monthly fees
Flexible, scalable, adaptable, customizable
Easy-to-adopt technology that works the way you work
Help spur new levels of sales, and customer service
Streamline communications, bolster collaboration

In today's fast-paced environment you need the tools to make real-time informed business decisions. Hosted Microsoft CRM facilitates shared intelligence and insight across your organization. With modules for sales, marketing and customer service, you'll have the tools to develop customized, consistent customer processes with easily measurable results designed to improve every aspect of your business. Hosted partners provide support for multiple languages, multiple currencies, and across multiple time zones to accommodate your needs, as well as your customers and business partners.

A budget-conscious solution

With hosted Microsoft CRM there are no major upfront investments in server licences or hardware; instead you pay only for what you use through a predictable monthly fee. Hosted partners take care of set up, maintenance and ongoing upgrades, thereby allowing IT staff to focus on other business issues or, in the case of smaller organizations, eliminating the need for IT personnel.

A familiar interface based on Microsoft Office can translate into higher adoption rates: Your staff can be up and running with little to no training. Hosted Microsoft CRM is easy to use and customize, meaning users have the tools and know-how to define and automate workflows without IT intervention.

Your business is constantly changing and you need a CRM solution that's flexible enough to help meet needs today and tomorrow. Hosted Microsoft CRM can help you customize, integrate and quickly deploy a solution that fits your unique organization, but is adaptable enough to evolve with your business.

Success comes with knowing your customers and responding to their needs. With Hosted Microsoft CRM you have the ability to collect customer data and turn that information into valuable actionable knowledge that will help your organization respond more quickly to changing customer needs and preferences.

Create centralized coordinated sales processes with easy-to-use tools designed to improve how you target new customers, create marketing campaigns and generate sales. Hosted Microsoft CRM can help you develop a unique Sales module designed to boost the sales pipeline by pinpointing leads and opportunities; maximize the sales strategy with streamlined processes; and ensure your sales force has the background information they need to build a solid relationship with each and every customer.

Connecting with customers comes down to offering targeted, relevant information about the products and services that interest them. Every touch point is an opportunity to gain insight and foster customer loyalty with highly personalized service that answers needs and resolves issues in real-time. Hosted Microsoft CRM helps organize and analyze the data you need to take advantage of opportunities to help strengthen customer relations and generate profits.

Not sure if Hosted Microsoft CRM is right for you?

Ask yourself these questions:

Do you have more customer data than you know what to do with?
Do you lack a 360-degree view of customer touch points, sales opportunities and buying patterns?
Do you feel like you don’t really know your customers?
Is your company more reactive than proactive?
Does your sales force lack the tools they need to cultivate deeper relationships?
Are you looking for ways to measure marketing ROI?
Are customer complaints on the rise?
Do you have the data and analysis to respond quickly to a changing marketplace?

When considering Hosted Microsoft CRM consider this:

Hosted Services or SaaS is the hottest trend in both CRM and the small and midsize business (SMB) market in general, according to Forrester Research.
Hosted Microsoft CRM reduces customer acquisition costs by allowing developers to support many customers with a single version of a product. This approach allows companies to adjust quickly without replacing infrastructure or adding IT staff.
User adoption is a major challenge, with 33% to 47% of customer management applications facing serious adoption issues, according to AMR Research. Improve your odds with software people already know.
IT professionals are turning to Hosted Services as a way to offload management of non-mission-critical applications, such as CRM, because the subscription-based pricing model controls budget costs, according to a survey of 1000 IT professionals by Forrester Research.